Customer Experience Representative

Campany Monkey Hospitality Cambodia Co Ltd
Website https://www.madmonkeyhostels.com
Phone 081 955 123
Adress #26, Street 302, Boeung Keng Kang 1, Khan Chamkamorn, Phnom Penh, Cambodia

Level Bachelor of Arts Term Full Time
Hiring 1 Sex Unlimited
Salary ($) Age 21-30
Type Contract/Temp Location phnom penh
Job Category Customer Services Job Views 135
Publish date 30-Aug-2019 Close Date 30-Sep-2019

20% - Bar Events Management – Customer side of the bar, ensuring that all guests are having a great time, driving experience participation without making it enforced fun. You will be responsible for delivering a monthly events schedule of fun events and activities for our customers in the evenings.

20% -– Communicating with and listening to guests - The Mad Monkey is a socially responsible company that delivers value to its local community, you will be required to engage in our CSR activities and with our CSR partners and to generate awareness and interest in the work we are doing within our customer base. You will be responsible for communicating our core values and engaging in our social mission.

20% - Ensuring the safety, wellbeing & delight of our customers – You will be responsible for ensuring that we provide a safe environment for our customers, including providing a safe and comfortable venue for women. You will be responsible for solving or escalating any customer issues to resolve all customer problems, and generally providing levels of service more akin to a five-star hotel than a backpackers hostel. You must genuinely care about the quality of the customer experience.

20% - Consultative Customer Selling – Matching relevant products and services to the customers requirements without having to resort to a hard sell. Advising customers on how they may get the most from their Cambodian trip, promoting tours and activities that our customers may be interested in.

20 % Customer Service – You will genuinely care about customer service quality and the quality of our customers experience, it will be in the forefront of everything you do. You will understand that you cannot deliver on this whilst drunk and must be able to separate work from your own personal time whilst maintaining a healthy life / work balance.

• Cambodian nationality
• Degree in hospitality or 2 years working experience within the hospitality sector, or both, bar management experience would be a big plus.
• Previous events or bar events experience
• Formal customer service training
• Understands the benefits of living and working with a different culture
• Appreciative of the cultural experience and working with local Cambodian team members
• Relevant responsibility training associated with the selling of alcohol and bar work.

Name Sakhena Pen
Phone +85517607007
E-mail sakhena@madmonkeyhostels.com

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