Front desk executive

Campany Eco International School
Website http://www.eis-edu.com
Phone 077/087 45 67 76
Adress Address: 6, Samdach Pan Ave (214), Sangkat Chey Chumneas, Khan Daun Penh, Phnom Penh, Cambodia

Level High School Term Full Time
Hiring Sex Female
Salary ($) $400-$600 Age
Type Contract/Temp Location phnom penh
Job Category Customer Services Job Views 512
Publish date 07-Aug-2019 Close Date 13-Sep-2019

Duties and Responsibilities:
Receives and records all cash in an accurate and timely manner with the head cashier:
Handles customers’ needs, inquiries and requests
Prepares and balance cash report with cash fund at the end of duty
Maintains and account for enough cash float
Maintains a students’ register for all fines
Secures all cash

Provides high standard services:
Greets customer courteously
Understands clearly about school information, school fees and promotion
Assists students who want to enroll with Eco International School
Answers telephone, text messages, directs and answers enquiries
Ensure that all pertinent information is recorded
Handles complaints efficiently and politely
Promotes Eco International School services and facilities
Receives all cash and documents
Report daily activities and informs superior of any customer comments either positive and negative
Maintain good employee relations
Maintains a safe and clean reception area by complying with procedures regulations
Perform related duties and special projects as assigned

Highest priority
Respects and abides by Eco International School vision, mission, goals and all policies, guidelines, and quality management systems
Coordinates all daily customer services within the school
Follows and handles all issues related to customers for the school
Coordinates and suggests customer services recommendations for school
Provide information to the school management
Handles hospitality work
Decision-Making Authorities
Make sure to provide an effective customer service to people
Order & follows all directions from Eco International School
Considers over customer service operating activities, based on the school fees and policies approved

Minimum Qualifications and Requirements:

Education:
Bachelor’s Degree, Preferably in customer services, accounting
Work Experience:
Minimum 1 year experience in customer services
Computer Knowledge ( Ms.Office, Internet & Email & Ms.Project)
Language:
Good English Proficiency
Technical Competencies and Skills
High level of diplomacy and confidentiality required
Good knowledge of customer services management
Stays focused and organized with all customer issues and teams
Leadership and communication skills/ Personality Qualities
Strong organizational, communication, report writing, decision-making, conflict solving, facilitating skills & good interpersonal skills
Demonstrates ability to work independently, trustworthily, collaboratively
Being able to quickly solve the issue is required
Sensitivity and adaptability towards culture, gender, religion, race, nationality and age

Name EIS
Phone 077/ 087 456 776
E-mail info@eis-edu.com

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