Call Center Officer

Campany LY HOUR PAY PRO PLC
Website http://www.lyhourpay.com
Phone 096 9955633
Adress No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh.

Level Bachelor Degree Term Full Time
Hiring 5 Sex Unlimited
Salary ($) Negotiation Age 18~30
Type Contract/Temp Location phnom penh
Job Category Customer Services Job Views 397
Publish date 28-Jan-2019 Close Date 15-Feb-2019

Ly Hour Pay Pro Plc (Ly Hour Veluy) is one of the leading payment services provider in the Kingdom of Cambodia which has been granted a National Bank License in 2018. Fast growing and growing, expanding agency numbers till 4,000 in 26 provinces and cities. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following position:

Position: Call Center Officer
Deadline: 15 Feb 2019
Location: Head Office, Phnom Penh

Main Responsibility:
• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.

• Graduated in Diploma or Bachelor Degree on related field
• Very good verbal communication in Khmer and English. Chinese is an advantage.
• Strong Customer Service skills, commitment and a desire to satisfy the customer
• Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills
• High-level analytical skills with the ability to think in an environment of change/multi-tasking
• Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)
• Dynamic, flexibility and strong commitment and ability to learn new application, fintech application
• Computer literature (MS. Word, Excel, etc.)

Interested applicants are invited to submit their updated CV with relevant documents to:
Ly Hour Pay Pro Plc. at Nº 85-88, Street Kim il Sung (289), Sangkat Boeung KakII,
Khan Toul Kork, Phnom Penh, Kingdom of Cambodia.
Contact: 087 421 111/099 907 799
Email: hr@lyhourpay.com / Facebook Page: លីហួរវេរលុយ Ly Hour Veluy

Name Norn Pisey (Mr)
Phone 096 9955633
E-mail pisey.norn@lyhourpay.com

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