Officer for Helpdesk & Support (01 post.)

Campany Hattha Kaksekare Limited
Phone 069 222 800
Adress Phnom Penh

Level Bachelor of Science Term Full Time
Hiring 1 Sex Unlimited
Salary ($) Negotiable Age
Type Contract/Temp Location phnom penh
Job Category IT & Telecoms Job Views 277
Publish date 08-May-2020 Close Date 24-May-2020

Location: Head Office-Phnom Penh
Report to: Unit Manager of CBS for IT Service Management
Deadline: 24-May-2020

Duties and Responsibilities:
- Manage overall issue activities and report issues or challenges to supervisor.
- Review, follow up pending tasks and consolidate weekly activity report.
- Communicate, answer and advice on appropriate actions to users per request/issue via telephone/email and other communication means.
- Administrate on FLEXCUBE core banking functionality, Complaint Sheet and Helpdesk Issue-Solution system.
- Follow up support result and feedback with all users at Head Office and branches.
- Assist in contact Off-Shore Team support to follow up urgent SRs and FLEXCUBE enhancement.
- Assist Finance Branch Support and related departments on system functionalities and testing.
- Ensure FLEXCUBE functionality set up guideline and Helpdesk Manual Operation (SLA) is followed.
- Perform other tasks as required by supervisor.

- Bachelor degree in computer science or related field.
- At least 2 years experiences of management IT/MIS.
- Good understanding of finance, accounting and Banking / Microfinance.
- Work experience with Microfinance or commercial bank is a plus.
- Excellent understanding and practice of FLEXCUBE Core Banking or others.
- Good knowledge of Oracle PL/SQL and willingness to learn new software systems.
- Understanding of Database design and client server architectures.
- Be knowledge of HTML, ASP.Net, C##, Java.
- Excellent communication skills, including English speaking and writing skills.

How to Apply:
- HKL Application Form is free provided. Thus, you can get it from Head Office (Phnom Penh) or all branches of Hattha Kaksekar Limited every working day or free download from our website:
- Interested candidate, please fill the HKL application form and submit with CV, Family Book, Population ID Card, Birth Certificate, Degree Certificate and other short course certificate or letter to HKL head office (Nº606, St.271, Sangkat Phsar Deum Tkouv, Khan Chamkamorn, Phnom Penh) or any HKL branch office nearest your current address or via email:

- The submitted document will not be returned.
- Reach us on: 069 222 800 / 086 354 354

Name Somret Ret
Phone 0968601930

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