Manager of Customer Service Unit

Campany Prasac Microfinance Institution
Website https://www.prasac.com.kh/
Phone 023​ ​962​ ​062​
Adress ​អាស័យ​ដ្ឋាន​នៅ​ អាគារ​លេខ២១២​ ផ្លូវ២៧១​ សង្កាត់​ទួល​ ទំ​ពួង២​ ខ័ណ្ឌ​ចំការមន​ រាជធានី​ភ្នំពេញ

Level Bachelor Degree Term Full Time
Hiring 1 Sex Unlimited
Salary ($) Negotiation Age
Type Contract/Temp Location phnom penh
Job Category Banking & Finance Job Views 643
Publish date 03-Nov-2019 Close Date 15-Nov-2019

  • Manage the feedback channel including the Call Center, Suggestion Box and direct complaints to our staff.
  • Develop relevant policy and procedure
  • Collect the customer feedback and facilitate with different complaint resolution committee to get the problem solved within set standard
  • Keep track and analyze the feedback
  • Inject the service excellence standard to all the frontier of customer service staff
  • Take lead in the professional problem solving
  • Ensure the function of complaint management is working accordingly to the standard set
  • Manage the anger of customer and ensure we increase in customer satisfaction in overall
  • Report and present the feedback from customer for the product and service improvement
  • Set the customer relationship guideline for the concerned people to enhance the customer value lead to customer loyalty and business sustainability.
  • Training staff to deliver a high standard of customer service;
  • Keep up to date on the industry and other company service quality and improve our customer service
  • Coaching customer service officer and call center about service excellence
  • Develop loyalty program for customer

  • Bachelor Degree Graduated with the relevant majors
  • Minimum experience of 3 years in the Customer Care especially for the service Industry
  • Good analytical skill
  • Excellent at English and Khmer both written and spoken.
  • Capable of training and coaching people
  • Got High people skill with pleasant and patient in dealing with people.

Employment Information

Interested candidates are requested to fill Employment Application Form and attach the copy of certificates, recommendations, National ID card, birth letter and family book to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@prasac.com.kh

Contact Us

​Phone: ​023​ ​962​ ​062​
E-mail: recruitment​@​prasac.com.kh​

Note: Shortlisted candidates will be contacted for writing test or interview.

Name Human Resource - Prasac MFI
Phone 023​ ​962​ ​062​
E-mail recruitment​@​prasac.com.kh​

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